The touchpad on my laptop doesn't work. OMEN by HP 16.1 inch Gaming Laptop 16-k0000

[Taňa]

This problem is not significant for me (I mainly use a wired mouse), but still. In the settings, I have already checked the touchpad several times and the lock is not enabled either (f11 + fn). When I press the key combination to lock, it is displayed on the screen and vice versa, when I turn it on, it is also displayed on the screen.

[Raj_05]

Hi @Taňa,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your touchpad isn’t working despite checking the settings and the lock key status, here are a few additional troubleshooting steps you can try.

Check Device Manager:

• Press Windows + X and select Device Manager.
• Expand the Mice and other pointing devices section.
• Look for the touchpad entry (it might be listed as "Synaptics," "ELAN," or something similar).
• Right-click on it and select Update driver. Choose Search automatically for updated driver software.
• If there’s an option to Uninstall device, do that and then restart your laptop. Windows should reinstall the driver automatically.

Reinstall Touchpad Drivers:

• Visit the HP support website and download the latest touchpad drivers for your specific model.
• Install the drivers and restart your laptop.

Check for Windows Updates:

• Go to Settings > Update & Security > Windows Update and check for updates. Sometimes, a system update might fix hardware issues.

Check BIOS Settings:

• Restart your laptop and enter the BIOS setup (usually by pressing Esc, F2, or F10 during startup).
• Look for touchpad settings in the BIOS and ensure that the touchpad is enabled.

Run the HP Hardware Diagnostics:

• HP laptops usually come with built-in diagnostics. Restart your laptop and press Esc to enter the startup menu. Choose F2 to run hardware diagnostics and test the touchpad.

Check for Physical Issues:

• Ensure that nothing is physically obstructing or pressing against the touchpad.
• Clean the touchpad gently with a soft, dry cloth.

If these steps don't resolve the issue, the touchpad might be malfunctioning due to a hardware problem.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support