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‎10-23-2022 08:54 AM

HP Recommended
Product: Victus by HP 15.6 inch Gaming Laptop 15-fb0000 (598U8AV)
Operating System: Microsoft Windows 11

Hi everyone,

 

I wanted to know if there's a Realtek control pane for sound enhancements. I wanted to do a clean install of Windows 11 Pro as I have a license of it and Windows didn't let me use the product key for some reason I couldn't find out. However, after installing it and HP drivers hosted in HP Support, I can't find any GUI that allow me to customize my sound settings like a regular Realtek Audio Console or Realtek HD Audio Manager in other computers. I saw them in MyHP App when I bought it but I couldn't find any download link or app in Microsoft Store. Is there any way to get MyHP to recover audio controls or is there any way to get an audio console from Realtek or anything that can bring me back sound enhancements?

 

Thank you in advance.

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1 ACCEPTED SOLUTION

Accepted Solutions

‎10-23-2022 09:19 AM

HP Recommended

hi

if you have an original audio control panel, it is installed with the compatible audio driver
If you have not installed the correct drivers, it may not work.
see if that fixes the problem

https://support.hp.com/us-en/drivers/selfservice/victus-by-hp-15.6-inch-gaming-laptop-15-fb0000/2101...

sometimes it is a bit complicated to find it, not always visible shortcuts
this certainly doesn't fit here, but it's to give you an idea

Audio control

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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3 REPLIES 3

‎10-23-2022 09:19 AM

HP Recommended

hi

if you have an original audio control panel, it is installed with the compatible audio driver
If you have not installed the correct drivers, it may not work.
see if that fixes the problem

https://support.hp.com/us-en/drivers/selfservice/victus-by-hp-15.6-inch-gaming-laptop-15-fb0000/2101...

sometimes it is a bit complicated to find it, not always visible shortcuts
this certainly doesn't fit here, but it's to give you an idea

Audio control

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
1 person found this reply helpful
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‎10-23-2022 01:31 PM

HP Recommended

Well... the 1st link didn't help as this sent me to the Drivers section of my laptop and I actually downloaded the audio driver from there.

 

Then, I checked the other link with Audio Control to seek for a location of Realtek's drivers but, unfortunately, that didn't work either. However, I felt curious about the OMEN Audio Control displayed in the images of the post and I googled it. The first post I've found was this: Solucionado: OMEN Audio Control NO FUNCIONA - Comunidad de Soporte HP - 1132071

I downloaded the 1st link and voilá! Worked! 🤩

 

Thank you so much for your suggestion. That got me nuts for days. I hope HP fix the audio drivers for Victus soon, because I can imagine I was not the only one who was having this issue. 😂

 

Again, THANK YOU SO MUCH! ✅✅✅✅✅✅✅✅✅

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‎10-24-2022 09:25 AM

HP Recommended

You're welcome
Glad it's working again

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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