cancel
Showing results for 
Search instead for 
Did you mean: 
agsmhd_iqbal
New member
3 1 0 0
Message 1 of 4
2,043
Flag Post

Thermal Throttling on OMEN Laptop 15-dh0xxx

HP Recommended
OMEN by HP Laptop 15-dh0xxx
Microsoft Windows 10 (64-bit)

Hello, I just bought my laptop, and use it for at least 2 month. But when I play game, on comfort power mode, it has thermal throttling at 80 - 100 degree Celcius even I've use max fan speed and additional cooling pad. The specs is i7-9750h and rtx 2060 with 16gb ram.

Can anyone help me to make my laptop cooler?

3 REPLIES 3
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,953 2,593
Message 2 of 4
Flag Post
HP Recommended

@agsmhd_iqbal,

 

I reviewed your post and I understand that the computer is thermal throttling when you play games.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS and the graphics driver from the below link and check whether the issue is resolved.

 

https://support.hp.com/in-en/drivers

 

If you continue facing the issue, then install all the Windows updates (Including optional) and test.

 

Here is how it is done.

 

  1. Select the Start (Windows) button from the bottom-left corner.
  2. Go to settings (gear icon).
  3. Select the Update and Security icon.
  4. Choose Windows Update tab in the sidebar (Circular arrows)
  5. Select Check for updates. If there is an available update, it will begin downloading automatically.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

 

The_Fossette
I am an HP Employee

0 Kudos
agsmhd_iqbal
Author
New member
3 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Thanks for responding my question. I'll look forward to settle this problem with your solution.

 

0 Kudos
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,953 2,593
Message 4 of 4
Flag Post
HP Recommended

@agsmhd_iqbal,

 

Thank you for keeping me posted.

 

Please post your results, as I will be looking forward to hearing from you.

 

Good day!

The_Fossette
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation