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enemyn
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Thunderbolt 3 or not?

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Omen 15 dc1015ng
Microsoft Windows 10 (64-bit)

Hello dear HP Community, my HP omen 15 dc1015ng gaming notebook is causing confusion. It's about Thunderbolt 3. My notebook should actually support this technology, but I only have the (HP Sleep and Charge) USB C port symbol. However, it says on the official product page that I have one Thunderbolt 3. What can I do because I plan to buy Thunderbolt 3 products. Regards

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The_Fossette
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@enemyn

 

I reviewed your post and I understand that you want to know whether the USB C port on your computer supports Thunderbolt 3.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

As per the service guide for your computer, there is a Thunderbolt 3 port on your computer.

 

Refer to the below service guide (Page 15) for the ports information.

 

http://h10032.www1.hp.com/ctg/Manual/c06219881

 

I hope that answers your question and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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enemyn
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Picture of my PortPicture of my Port23916923-b91a-40f5-b5b2-8a1b0ae21953.default.png

But I have only the HP Sleep and Charge Logo without Thunderbolt. How can I get 100% sure?

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The_Fossette
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@enemyn

 

To be 100% sure you need to test it with a Thunderbolt device.

 

Cheers!

The_Fossette
I am an HP Employee

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enemyn
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Do you know if the port with this logo worked by others as Thunderbolt 2 port?

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The_Fossette
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@enemyn

 

Below is the image of the Thunderbolt port.

 

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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