Touchpad issue on Omen 17

[zorro312]

Hello, I have recently bought the laptop and it was delivered by a close relative abroad the USA to another country. Upon booting the laptop, I have bounced onto a roadblock, the touchpad clicking response does not work. I do not mean physical click, I mean the in-OS click, tapping the touchpad does not work, even scrolling and gestures do not work, only moving the pointer curser works. If anyone knows a fix in hardware part or software part, please let me know. I won't be able to send the laptop back to the USA if there is a need to do that.

[Raj_05]

Hi @zorro312,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're experiencing touchpad issues on your Omen 17 laptop. Touchpad problems can be frustrating, but there are several troubleshooting steps you can follow to try and resolve the issue. Here are some common solutions.

• Check Touchpad Settings: Make sure the touchpad is not disabled in your system settings. On most Windows laptops, you can access touchpad settings by going to "Control Panel" > "Hardware and Sound" > "Mouse" > "Device Settings" (tab). Here, ensure that the touchpad is enabled.
• Function Key Toggle: Some laptops have a function key (usually labeled "Fn") that can toggle the touchpad on/off. Look for a touchpad icon on one of the function keys (F1 to F12) and press the "Fn" key along with that function key to enable the touchpad.
• Update Touchpad Drivers: Outdated or corrupted touchpad drivers can cause issues. Go to the manufacturer's website (HP, in this case) and download the latest touchpad drivers for your specific laptop model. Install the drivers and restart your laptop.
• Restart Your Laptop: Sometimes, a simple restart can fix temporary glitches, including touchpad problems.
• External Mouse Test: To determine if the issue is with the touchpad itself or a software problem, try connecting an external USB mouse. If the external mouse works fine, it's more likely a touchpad-related problem.
• Check for Physical Damage: Inspect the touchpad surface for any physical damage or debris. Dust, crumbs, or other particles can interfere with the touchpad's functionality. Gently clean the touchpad surface if needed.
• Check for Windows Updates: Ensure that your Windows operating system is up to date. Sometimes, system updates can include fixes for touchpad-related issues.
• Run Hardware Diagnostics: Many laptops, including HP models, come with built-in hardware diagnostic tools. You can access these tools during the boot process (usually by pressing a specific key like F2 or F10) and running a comprehensive system test, including the touchpad.
• Restore to a Previous State: If the issue started recently, you can try using the System Restore feature on Windows to revert your laptop to a previous state when the touchpad was working correctly.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support 

[zorro312]

Hello, I have attempted all of these. My closest guess is Windows 11 itself issue with the trackpad. I have attempted to run Live USB Ubuntu os, the trackpad magically worked on it, everything worked. But not on Windows 11. May I ask one more thing as well, when I first time opened and set up my windows 11 when clicking FN keys combination such as Disable/Enable trackpad, a small UI would pop up indicating the action I have done, but after updating Windows, it is gone. May I know what drivers or software is responsible for this pop up action? Thank you.

[Raj_05]

Hi @zorro312,

Thank you for your response, 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support 

[zorro312]

Hi, I have tried to get support as well, but I do not know how at all. I mean I am in Azerbaijan and I don't see my country in the support section. Is there any other contact methods? Thanks.