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02-07-2021 10:39 PM - last edited on 02-08-2021 07:08 AM by MatheusH
Product: PAVILION 15
Operating System: Microsoft Windows 10 (64-bit)
HP pavilion 15 gaming
product no 1S8F3UA#ABA
serial no. [Private information removed]
I have a very serious issue with my trackpad i have a hp pavilion 15 gaming laptop with ryzen 5 4600h. The issue is when I plugged In my laptop to the external power the trackpad moves erraticaly and not responding to my finger when i place my finger gently on touchpad cusor moves up and down on its own and when i place myn laptop on a wooden table touchpad beacame unresponsive at all WHEN I REMOVE THE EXTERNAL POWER IT JUST WORKS EXCELLENTLY and ehn i again plugged in the external power it again happens i dont really what the issue is but on internet i found that this the GROUNDING issue but i dont if thats the issue with my laptop and how to resolve it I am using HP GENUINE ADAPTER AND I BOUGHT IT JUST A FEW DAYS AGO ITS A BRAND NEW SO WHY THIS HAPPENS and kindly give the SOLUTION of it THANKS!!
3 REPLIES 3
02-11-2021 01:59 PM
I reviewed your post and I understand that the cursor moves erratically when you connect the charger.
Don’t worry, I assure you I will try my best to get this sorted.
Have you tried a different power outlet?
Meanwhile, I recommend you update the from the below link and check whether the issue is resolved.
If you continue facing the issue, then uninstall the touchpad driver from the device manager and then download and install it from the below link.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
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I am an HP Employee
02-17-2021 03:44 AM
I appreciate your help but UNFORTUNATELY it does not work i have installed both updates for BIOS as wll as for TOUCHPAD but it still moves erratically and when using two fingers to scroll up or down it does not work as soon as i REMOVE EXTERNAL POWER it becomes very responsive and came back to normal i dont KNOW what the problem is but please help me in this regard.
THANKS IN ADVANCE
02-17-2021 07:29 AM
@Huzaifa-123, Welcome to the HP Support Community!
As this is a hardware issue, I'd suggest you contact HP in your region regarding the service options for your computer.
If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.
Have a great day!
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