Touchpad not working

[SophieB04]

Hello, I recently bought an HP Omen 16 laptop about a month ago. However I can't get the touchpad to work. I've tried installing the latest drivers, updating my windows and I've ran the component test that HP provides. The touchpad just won't work. What can I do?

[Nal_NR]

Hi @SophieB04,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the touchpad.

I'm sorry to hear you're having trouble with your touchpad. Here are some steps you can try to resolve the issue:

1. Enable Touchpad

• Press Fn + F12 or the specific key combination for your laptop to enable the touchpad.
• Go to Settings > Devices > Touchpad and ensure the touchpad is turned on.

2. Check Touchpad Settings in BIOS

• Restart your laptop and enter the BIOS setup (usually by pressing F10, Esc, or Delete during boot).
• Navigate to the System Configuration tab.
• Check if the touchpad is enabled. If not, enable it and save the changes.

3. Update Touchpad Driver

• Go to Device Manager (press Windows key + X and select Device Manager).
• Expand Mice and other pointing devices.
• Right-click on your touchpad driver and select Update driver.
• Choose Search automatically for updated driver software.
• If this doesn't work, go to the HP Support website and download the latest touchpad driver specific to your laptop model.

4. Reinstall Touchpad Driver

• In Device Manager, right-click on the touchpad driver and select Uninstall device.
• Restart your laptop, and Windows should automatically reinstall the touchpad driver.

5. Check for Windows Updates

• Go to Settings > Update & Security > Windows Update.
• Check for updates and install any available updates.

Kindly check the next steps in the next post.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @SophieB04,

Please find the next steps. 

6. Run HP Diagnostics

• Run the HP Hardware Diagnostics UEFI. Restart your laptop and press F2 repeatedly during boot.
• Select Component Tests > Touchpad and run the test.

7. External Interference

• Disconnect any external devices (like a mouse) to see if they are causing conflicts.
• Check if the touchpad works in Safe Mode. Restart your laptop and press F8 during boot, then select Safe Mode.

8. Reset Touchpad Settings

• Go to Settings > Devices > Touchpad and click on Reset to default settings.

9. System Restore

• If the touchpad recently stopped working after an update or installation, perform a System Restore to a point when it was working. Go to Control Panel > System and Security > System > System Protection and select System Restore.

If none of the above steps work, you may need to contact HP Phone Support for further assistance as it could be a hardware issue.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.