• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎03-21-2024 02:25 PM

HP Recommended
Product: OMEN 16.1 inch Gaming Laptop PC 16-b1000 (4Z7T6AV)
Operating System: Microsoft Windows 11

My Omen 16 laptop touchpad is not working. I have tried everything, such as uninstalling the driver, rolling back to old drivers, and even reinstalling the entire Windows system, but it still isn't functioning. My laptop is no longer under warranty, and when it was under warranty  I sought help from an HP support technician who performed some fixes by opening the laptop's body, but the problem resurfaced after some time because of these kinds of problems with HP products, I'm starting to regret not purchasing an Apple laptop instead of this disappointing product. Now, I have developed a dislike for HP products, and in the future, I will never buy another HP product and will also advise others to do the same.

Category:
1 REPLY 1

‎03-21-2024 02:51 PM

HP Recommended

Hello, here is a video with some troubleshooting steps for when your touchpad isn't working. Hope this can help:

 

HP employee. Not official HP support, just a volunteer on the support site.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.