Touchpad randomly stops working on Omen 15

[chipi418]

Hello,

I have recently received my new HP Omen 15 and I am already running into issues with the touchpad: During the Windows 10 installation,  the touchpad suddenly stopped working. Even deactivating and activating it again with fn + f11 did not help. It only started to work again after restarting the laptop. 

After the Windows installation finished I started browsing on the Internet but the scrolling on the touchpad did not work. And about 10 minutes the touchpad again completely stopped working, so I had to restart the laptop a second time. After the second restart the scrolling on the touchpad worked for the first time. Since then (1 day ago) there haven't been any issues so far.  But I am concerned that these issues are evidence of technical problems with the touchpad that may cause recurring problems. 

Is it normal that the touchpad did not behave correctly the first times I started the laptop? Or should I consider sending it in for a repair? 

[Rainbow23 · Accepted solution]

Hi @chipi418,

Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

I see that you are facing touchpad issues with your OMEN 15.6 Inch Gaming Laptop PC 15-En1000 (2L1F2AV).

I suggest that you follow steps to uninstall and reinstall touchpad drivers: 
1. Press Windows key + X, and select Device Manager.
2. Click to expand Mice and other pointing devices.
3. Right-click the touchpad and click uninstall.
4. Restart your device and Windows will attempt to reinstall the driver.

You may also refer to this video.

Let me know if this helps.
Take care and have a good day.

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