Trackpad wont respond

[Mreith1]

My laptop trackpad wont respond. I was bitlockered out and had to reinstall windows. Im guessing that I dont a proper driver. But I have tried downloading everything I can find. but it still wont work.

[Alden4]

Hi @Mreith1,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your laptop trackpad is not responding after reinstalling Windows, it could indeed be a driver-related issue. Here are some steps you can take to troubleshoot and potentially resolve the problem.

Device Manager:

• Open the Device Manager by right-clicking on the Start button and selecting "Device Manager."
• Look for the "Mice and other pointing devices" category.
• Check if your trackpad is listed. If there's a yellow triangle or exclamation mark next to it, it indicates a driver issue.

Update or Reinstall Trackpad Driver:

• Right-click on the trackpad entry in the Device Manager and select "Update driver" or "Uninstall device."
• If you choose to update the driver, select the option to search automatically for updated driver software.
• If you uninstall the driver, restart your laptop, and Windows may automatically reinstall the driver. Alternatively, you can visit the website to download and install the latest trackpad driver.

Windows Update:

• Make sure your Windows operating system is up to date by running Windows Update. Sometimes, important driver updates are included in Windows updates.

Manufacturer's Website:

• Visit the official HP website and navigate to the support or driver download section.
• Locate and download the latest trackpad driver for your specific laptop model.

BIOS/UEFI Update:

• Check if there's a BIOS or UEFI firmware update available for your laptop on the HP website. Sometimes, updates can address hardware compatibility issues.

Function Key:

• Some laptops have a function key (e.g., F3 or F7) that toggles the touchpad on/off. Make sure it's not disabled by pressing the corresponding key.

System Restore:

• If the issue started after a recent change or update, you might consider using System Restore to revert your system to a point where the trackpad was working.

Remember to back up important data before making significant changes to your system.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support