Trying to reinstall windows 10 but now stuck in "The operating system did not shutdown cleanly" loop

[ChiefMendez88]

Please help!...

I have a 3yr old HP pavillion - gaming laptop (15-cx0999na). Recently it has been getting a little slow so I decided it was about time to do a fresh install of windows. I had just updated to W11 but the machine was only in that state for a few days before I made my decision to reset. 

I used the Windows Media Tool Creator as usual, made a USB boot drive and started the process. All was going well, I deleted the current partitions and commenced installing to the now empty SSD. Then I hit a snag...

I see the HP logo for a while with a spinning circle below then it cuts to  "The operating system did not shutdown cleanly" screen (pictured below). This loop repeats infinitely, I left it overnight without any progress. I have tried multiple reboots to no avail.

 

Judging the issue to be a 'pre' windows failure I decided it might be a good idea to update the BIOS using this article: https://support.hp.com/us-en/document/ish_3045244-1633733-16 .I started at 'Updating the BIOS manually from a USB flash drive (outside of Windows)', at this point my machine no longer has windows installed on it but I have a desktop I could use to help! The trouble is where the article says 'Click Firmware Management or BIOS Management' I have neither of those options... In fact it looks like I have a drastically older version of the 'HP PC Hardware Diagnostics UEFI'. The one pictured is ver6.4.0.0 mine is ver1.24.0.0 (pictured below)!

I really need help, though I have built my own PC's in the past I am out of my depth at this point... Any suggestions are gratefully received.

Thanks in advance,

Joe 

[Dilip_18]

@jkjewels69

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the HP Gaming Pavilion not booting to windows just stuck in the loop. 

The BIOS can be corrupted during normal operation from a failed BIOS upgrade, or damage from a virus.   

Recover the BIOS using a key press combination.

Turn off the computer. Press and hold the Windows + b keys, and continue to press those keys while you press and hold the power button for 2 to 3 seconds. Release the power button, but continue pressing the Windows + b keys.

The power light remains on, and the screen remains blank for about 40 seconds before anything is displayed. You might hear a series of beeps (usually 8 beeps). Eventually, an HP BIOS Update screen is displayed and the BIOS update begins automatically.   

NOTE: If the HP BIOS Update screen is not displayed, press and release the power button, and then immediately press the Windows + b keys at the same time, repeatedly, until the computer beeps or opens the HP BIOS Update screen.

After the BIOS is recovered, a Continue Startup button is displayed and a timer counts down. Click the Continue Startup button to restart the computer immediately, or wait for the computer to restart automatically when the timer reaches zero.

If issue still persist then test the hard drive using HP PC Hardware Diagnostics UEFI to rule out other hard drive issues

1. Start or restart the computer.
2. Press F2 repeatedly during start up to enter the HP PC Hardware Diagnostics UEFI utility.
3. Select Component Tests > Hard Drive > Quick Test.
4. Click Run Once.

Once the test completes, results are displayed on the screen.

If the drive passes all tests, continue to restore a computer back to the factory default, which will isolate whether it’s a software or hardware issue. 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Click here for the HP Cloud Recovery Tool (Windows 10) link.

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[Dilip_18]

Hi@ChiefMendez88,

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!