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‎06-19-2022 11:04 AM

HP Recommended
Operating System: Microsoft Windows 11

Hi,

I recently brought a OMEN 16-b1001ns with RTX3070ti.

When I change between discrete graphics and dedicated graphics (RTX), I can see in screen configuration on Windows 11 two screens.

 Is it a normal behavior?

 

Thanks for the help!

Category:
21 REPLIES 21

‎06-22-2022 06:35 PM

HP Recommended

Hello @Fermito 

 

(1) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.14 Rev.A10.1 MBMar 23, 2022Download

Intel Management Engine Interface (MEI) Driver

2108.100.0.1053 Rev.A17.3 MBJun 4, 2021Download

 

(2) Update video

NVIDIA High-Definition (HD) Graphics Driver

30.0.15.1179 Rev.D1019.3 MBMar 15, 2022Download

 

(3) Update omen gaming

OMEN Gaming Hub SDK Package

1.0.57 Rev.A48.3 MBMay 4, 2022Download

 

(4) Reboot and test again ...

 

best regards

---

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make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

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Thank you very much

             ⌨️

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‎06-26-2022 11:01 AM

HP Recommended

Hi,

the first step doesn't works, I can't update de BIOS only create a recovery USB or copy BIOS image to any file location.

My laptop model is 16-b1xxx.

 

Thanks!

Was this reply helpful? Yes No

‎06-26-2022 11:06 AM

HP Recommended

Hello @Fermito 

 

I want to know the product number (p/n) of your laptop, to dive a little deeper into this problem.

 

please open powershell console and send me output of the following command:

 

Get-WmiObject win32_computersystem | Select-Object SystemSKUNumber

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

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‎06-26-2022 11:10 AM

HP Recommended

Hi UB6424,

the command returns this:

 

SystemSKUnumber

--------------------

650D3EA#ABE

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‎06-26-2022 11:22 AM

HP Recommended

Hello @Fermito 

 

(1) Plugin Power Charger !

(2) Uninstall OMEN Gaming Hub SDK Package

(3) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.05 Rev.A15.2 MBMar 13, 2022

Why ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

 

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

(4) Install graphics driver ( choose what you have )

Intel High-Definition (HD) Graphics Driver

30.0.101.1029 Rev.A644.3 MBJan 21, 2022Download

or

NVIDIA Graphics Driver

30.0.15.1115 Rev.A1012.3 MBJan 26, 2022Download

 

(5) Install OMEN Gaming Hub SDK Package

OMEN Gaming Hub SDK Package

1.0.57 Rev.A48.3 MBMay 4, 2022Download

 

(6) Reboot and test again ...

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

Was this reply helpful? Yes No

‎06-26-2022 01:03 PM

HP Recommended

Hello Ub6424,

the last step doesn't work. I have downloaded OMEN Gaming Hub SDK Package and I have tried to install but when the computer reboots OMEN Hub isn't installed... I can't find it in all aplications.

 

Thanks!

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‎06-26-2022 01:47 PM

HP Recommended

Hello @Fermito 

 

Go to the HP Software and Driver page:

https://support.hp.com/us-en/drivers/selfservice/omen-16.1-inch-gaming-laptop-pc-16-b1000/2100989288...

 

Try:

 

Windows 11

OMEN Gaming Hub SDK Package

1.0.57 Rev.A48.3 MBMay 4, 2022Download

or

Windows 11 version 21H2 (64-bit)

OMEN Gaming Hub SDK Package

1.0.57 Rev.A48.3 MBMay 4, 2022Download

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

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‎06-27-2022 04:01 AM

HP Recommended

Hi,

I can only install de HP OMEN HUB through Microsoft store. After all process the problem, I don't know if it is a problem, windows 11 detect two screens.

Fermito_1-1656324066642.png

Thanks!

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‎06-27-2022 04:04 AM

HP Recommended

Hello @Fermito 

 

Check windows device manager, are there 2 monitors listet ?

Send screenshot please.

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

Was this reply helpful? Yes No
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