• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎07-17-2023 06:21 AM

HP Recommended
Product: HP Omen 17-ck1004nq

Hi, I have a HP Omen laptop, Windows 11, and a WD-19 Dell Dock Station. I've checked the compatibility and they work great. The issue is, since a few days ago, my monitors are no longer working. The dock itself works, ethernet cable, mouse and keyboard work perfectly, but not the monitors... I've plugged the doc station in my older HP Omen and it works great, but not on this one. I've checked the USB drivers but all of them are up to date. I've reinstalled the Windows but no luck. I've even tried turning it off and pressed the power button for 30 seconds.

Category:
1 REPLY 1

‎07-24-2023 11:38 PM

HP Recommended

@KarasRev 

 

The specs of your machine is

 

            https://support.hp.com/ro-en/document/c08037827

 

It is NOT compatible with Dell WD-19 dock. It may compatible with HP Thunderbolt™ 4 with USB4™ Type-C®  dock.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.