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- UK returns address?

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12-21-2019 01:56 PM
Hi all,
I'm wondering if anybody can help me with this as I can't speak to HP customer services until Monday. I'm in the UK.
I recently had a return request accepted for a laptop to be collected this Monday (2 days from now) I've received confirmation from the courier, reminding me to write the address and order number on the parcel. However I've not had any information of this sort from HP - not a returns label or even an address of where to send the item to! I obviously don't want the return to get lost or shipped to the wrong address, but neither do I want to miss the return date which would be an inconvenience.
Any idea where I can get information on where I'm meant to return this to in the UK?
Thanks in advance.
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12-22-2019 04:29 AM
Hi @briggm
Welcome to the HP Support Community.
Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
Asmita
I am an HP Employee
12-22-2019 04:29 AM
Hi @briggm
Welcome to the HP Support Community.
Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
Asmita
I am an HP Employee