USB 3.0 Root Hub Problem

[portakalhalil]

USB ports are not working, when I go to device manager there is an exclamation mark on the two USB Root Hubs (3.0). I uninstalled it, installed the Intel Chipset driver but it did not solve it.
Hardware IDs of the relevant devices:
USB\ROOT_HUB30&VID8086&PIDA71E&REV0000
USB\ROOT_HUB30&VID8086&PID51ED&REV0001

[Sneha_01]

Hi @portakalhalil 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It looks like your USB Root Hubs (3.0) are having issues and that the drivers for them are not working properly. You've already tried uninstalling and reinstalling the drivers, but it didn’t solve the issue. Here’s a detailed set of steps to help you troubleshoot and resolve the issue:

Step 1: Uninstall and Reinstall USB Drivers

Since uninstalling and reinstalling the drivers didn’t work, let's ensure we completely reset the USB drivers.

Open Device Manager:

• Press Windows + X and select Device Manager.

Uninstall the USB Controllers:

• Expand the Universal Serial Bus Controllers section.
• Right-click on each item listed under USB Root Hub (USB 3.0) and Generic USB Hub and select Uninstall device.
• If you see any exclamation marks or errors, right-click and choose Uninstall device as well.

Restart the Computer:

• After uninstalling the devices, restart your computer. Windows should automatically reinstall the correct drivers for the USB hubs upon reboot.

Check Device Manager Again:

• After the restart, open Device Manager again and check if the USB Root Hubs are listed without the exclamation mark.

Step 2: Update Chipset and USB Drivers

Even though you've installed the Intel Chipset Driver, there could be specific USB 3.0 drivers that need to be installed separately.

Go to HP's Support Website:

• Visit the HP Support Page for your laptop.
• Search for your laptop model Victus by HP 16.1 inch Gaming Laptop PC 16-r0000 and find the drivers and downloads section.
• Look for Chipset Drivers and USB 3.0 drivers (you may find them listed under "USB" or "Driver-USB" sections).

Install the Latest USB 3.0 and Chipset Drivers:

• Download and install the latest versions of both Intel Chipset and USB 3.0 drivers.

Restart the Laptop:

• After installing the drivers, restart your laptop to ensure the changes take effect.

Step 3: Check Windows Updates

Sometimes, Windows will automatically install updates that might help fix hardware compatibility issues.

1. Go to Settings:
   • Open Settings by pressing Windows + I.
2. Check for Updates:
   • Go to Update & Security > Windows Update and click Check for Updates.
   • If any updates are available, especially for USB or chipset drivers, install them and restart your computer.

I hope this helps.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[portakalhalil · Accepted solution]

Hi,

I did all the steps mentioned but it didn't solve the problem. I found the solution randomly, those who have similar problems and if the mentioned methods such as updating the chipset, uninstalling from the device manager don't solve the problem, they can try the method I mentioned.

1. Recovery and Restore

2. Go back to the previous windows version (24H2 > 22H2 or etc.)
3. Update to 24H2 version again with Windows Update.

[Sneha_01]

Thank you so much for your response. I am glad the issue is resolved.

Is there anything else that I can help you with today?

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care and have a great day ahead!