• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi HP Support Community,

 

I've been encountering this error whenever I run to install the HP Support Assistant app in my HP Victus 16.

Den1s2024_0-1730341686477.png

This was already checked by our firm's administrators and they allowed it to run on their end.

This is the installer I got from HP's site, https://support.hp.com/ph-en/help/hp-support-assistant

Den1s2024_0-1730341991448.png

Can someone shed a light on this matter?

 

Thank you!

1 REPLY 1
HP Recommended

@Den1s2024 

 

It is an exe file, please

 

(a) Download and save on your machine,

(b) Right click and select Run As Administrator

 

Hope this helps. If not, please ask your IT Department for help. Definitely they blocked that.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.