Unable to boot to Windows / Recovery / Usb Device

[FraWil]

Hi,

I have a big problem with my HP Pavillon 15 recently.

I can't boot into Windows 10, into recovery mode, or into a USB stick with Windows 10/11 on it.

In 'normal' boot mode the windows icon loops for hours without any results.

In 'Recovery' mode, the windows icon runs for 10 minutes before giving me a bluescreen with the error code DRIVER_PNP_WATCHDOG

When I try to boot from a USB key, it fails to launch the windows installer and sends me directly to 'normal' boot

The BIOS detects my USB key and the USB Boot is active

Do you have any idea how I can recover a working windows 10/11 installation?

Thanks 🙂 

[ub6424]

Hello @FraWil 

Sorry to hear that you are having problems ... I would like to help you.

Before you do anything else ...

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(2) Please report your results

[FraWil]

Hi,

I have already ran all the tests (Memory, processor, storage, battery, ...) and they are all PASSED.

Thanks

[ub6424]

Hello @FraWil 

Please reinstall your operating system !

You need another computer to prepare <USB flash drive> to install windows

--- Solution ---  A)

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10

https://support.hp.com/us-en/document/ish_4511095-4511141-16

( All Software and drivers from HP are already included )

---

--- Solution ---  B)

Use the official Microsoft method:

https://www.microsoft.com/en-us/software-download/windows10ISO

After installation is done, download and install HP drivers

https://support.hp.com/us-en/drivers

---

[FraWil]

Hi,

As mentioned in my first message, I have already tried to reinstall windows with a USB key.

I launch well on the USB key but nothing happens and it sends me to the Windows boot manager

Have a great day 

[ub6424]

Hello @FraWil 

(1) Try both <USB flash disk> Type 2.0 and 3.0.

(2) Please send pictures of all bios settings

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[ub6424]

Hello @FraWil 

HP Diagnostics does not detect <all errors>. In your case, it could be a technical error. Mainboard or components or combination.

I can't say more at the moment...

In your case: Service is required !
You should have it <serviced> by a professional notebook (chip level) repair store.

Good luck