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‎02-07-2021 05:38 PM

HP Recommended
Product: OMEN 15 2020
Operating System: Microsoft Windows 10 (64-bit)

HI

 

I'm downloading the HP Omen F.07 bios and trying to update from F.05.  The laptop reboots but then a message says, "unable to open bios image file".  Then the laptop reboots.   Need help.

David Froshiesar
1 REPLY 1

‎02-10-2021 10:25 AM

HP Recommended

Hi@Razzer, Welcome to the HP Support Community.

 

HPSA merely re-directs the updates from the HP website to itself, however, due to application glitches, the HPSA may not be accurate at times, when this happens we recommend reinstalling the HPSA app. If that doesn't work, resort to using of HP website directly instead of using the HPSA until the next update resolves that issue.

 

https://support.hp.com/in-en/document/c03601631#AbT7

 

And the Omen command center is not applicable for this model, you can ignore that.

 

Currently, there are no BIOS updates available for this model.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

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