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‎07-30-2022 06:36 AM

HP Recommended
Product: OMEN Laptop - 15-dh1065cl
Operating System: Microsoft Windows 10 (64-bit)

Hi, in the undervolting section it does not want to detect anything. Won't even work if I press on the intelligence or custom. Everything else is N/A and temperatures or Voltz don't detect either. Is there a way to fix this?Capture.PNG

Category:
7 REPLIES 7

‎08-06-2022 11:39 AM

HP Recommended

Hello @Jessie36 

 

Sorry to hear that you are having problems ... and I would like to help you.

To help you I need to know the product number (p/n) and BIOS Version/Date of your notebook !

 

press [windows key] + r

( run command )

msinfo32

copy / paste the System SKU value and BIOS Version/Date value

msinfo32msinfo32

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‎08-09-2022 04:02 PM

HP Recommended

Capture.PNG 

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‎08-09-2022 04:12 PM

HP Recommended

Hello @Jessie36 

 

(1) Create <restore point>

https://www.howtogeek.com/797227/how-to-create-a-system-restore-point-on-windows-10-or-windows-11/

 

(2) Uninstall OMEN Gaming Hub

 

(3) Install/Update

Intel Chipset Installation Utility and Driver

10.1.18412.8219 Rev.B1.1 MBDec 14, 2020Download

Intel Management Engine Interface (MEI) Driver

2031.15.0.1743 Rev.B17.4 MBDec 14, 2020Download

Intel Serial IO Driver

30.100.2020.7 Rev.B1.2 MBDec 14, 2020Download

Intel Thunderbolt Controller Driver

1.41.1094.0 Rev.B30.3 MBMay 17, 2021Download

 

(4) Reboot

(5) Install/Update

NVIDIA High-Definition (HD) Graphics Driver

27.21.14.5241 Rev.B727.7 MBDec 14, 2020Download

 

(6) Reboot

(7) Install

OMEN Gaming Hub SDK Package

1.0.57 Rev.A48.3 MBMay 4, 2022Download

 

(8) Test OMEN Gaming

(9) Please report your results

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‎08-09-2022 06:02 PM

HP Recommended

when I try to install them it says this

ad242c0e-8c8b-42cc-8736-15965ae8dcd0.png

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‎08-10-2022 01:25 AM

HP Recommended

Hello @Jessie36 

 

Your topic starts with "Operating System: Microsoft Windows 10 (64-Bit)"

 

Do you use Windows 10 or 11 ?

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‎08-10-2022 01:33 AM

HP Recommended

I use windows 10

 Capture.PNG

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‎08-10-2022 01:41 AM

HP Recommended

Hello @Jessie36 

 

please use latest INTEL chipset drivers:

https://www.intel.com/content/www/us/en/download/19347/chipset-inf-utility.html?

 

or better choice:

 

Quote: "

Running this easy-to-use Intel® Driver & Support Assistant tells you if you need to update your chipset INF file and will prompt you to install. This will save you a lot of time on your chipset download and common file downloads needed for your system.

"

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