Urgent: Hall Sensor Issue on HP Victus 16 – Awaiting Response

[Esat21]

Dear HP Support Team,

I am experiencing an issue with the Hall sensor on my HP Victus 16 laptop. I previously contacted your support team regarding this matter and was informed that I would receive a response. However, despite the time that has passed, I have yet to hear back from you.

At the moment, my device may not be showing any symptoms, but this does not guarantee that the issue will not recur. A malfunction in a fundamental component like the Hall sensor can lead to serious problems, such as the laptop not entering sleep mode when the lid is closed. This poses risks to both hardware integrity and user safety in the long term.

It is surprising and disappointing that a global brand like HP would overlook such a potentially widespread and critical issue. I respectfully request that this matter be taken seriously, that I receive a clear response as soon as possible, and that any necessary technical support be provided accordingly.

Thank you for your attention.
Sincerely,

[Garp_senchau]

@Esat21, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

We’re sorry to hear about the ongoing issue with your HP Victus 16 laptop and appreciate your patience. To help us look into this further, could you please provide the case ID you received from our support team earlier via private message?

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name.

You can use this link as well:

Private Messages - HP Support Community

Once we have that, we’ll be able to check your case and get back to you as soon as possible.

Thank you for bringing this to our attention.

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,