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HP Recommended
Omen Laptop 17-cb1003na
Microsoft Windows 10 (64-bit)

I forgot to change the fan mode to game mode, so when I played a vr game with vr quest, I didn’t realized the laptop was getting really hot. Then suddenly the power was turned off. I let it to cool for 30 mins, but when I pressed the power button without changing, the red light on the power button lights for around 5 seconds and then off. Nothing else has any response. When I charge the laptop, the light is first orange then turned white(I was charging when playing games, so the battery is full).

How can I locate the problem? Do I need to send it to repair?

Thank you for your help.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Wang0

Thank you for posting on HP Support Community.
 

That must be hard. Don't worry as I'll be glad to help,
I understand that your HP notebook is not working correctly. If you have already performed the steps from the document HP Notebook PCs - Computer Does Not Start: https://support.hp.com/in-en/document/c01997899, No Power or no Boot and the issue persists, it could be a hardware failure. For more information on reducing heat inside your computer, see Reducing Heat Inside the PC.
 

Please reach out to HP Support in your region regarding the service options for your computer. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/ 

Hope this helps! 
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

@Wang0

Thank you for posting on HP Support Community.
 

That must be hard. Don't worry as I'll be glad to help,
I understand that your HP notebook is not working correctly. If you have already performed the steps from the document HP Notebook PCs - Computer Does Not Start: https://support.hp.com/in-en/document/c01997899, No Power or no Boot and the issue persists, it could be a hardware failure. For more information on reducing heat inside your computer, see Reducing Heat Inside the PC.
 

Please reach out to HP Support in your region regarding the service options for your computer. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/ 

Hope this helps! 
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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