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‎05-13-2020 03:03 AM

HP Recommended
Product: HP Pavilion Gaming Laptop 15-ec0xxx
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I have HP Pavilion Gaming 15-ec0xxx with Ryzen 5 3550H with a multi GPU there are Vega 8 Graphics and GTX 1050 and running on windows 10 home 64 bit. The PROBLEM is I have 8GB RAM but the usable is only 5,9GB.
Annotation 2020-05-13 160149.png

Can anyone help me how to fix this ?

I guess this is most asked question.. but I just want to know how to fix my usable RAM in my laptop. 

Thank you.

8 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-14-2020 07:15 AM

HP Recommended

You're very welcome.

 

I would imagine that if you buy another 8 GB memory chip, you will have more memory, but not the full 16 GB.

View solution in original post

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3 REPLIES 3

‎05-13-2020 07:43 AM

HP Recommended

Hi:

 

Yes, lately that question has been asked a lot, but unfortunately there is no fix that I am aware of.

 

HP released this document a while back, which explains the memory shortage...

 

https://support.hp.com/us-en/document/c06526774

This seems to only apply to models with AMD processors and chipsets.

Info on Microsoft PlayReady.

https://www.microsoft.com/playready/overview/

 

 

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‎05-13-2020 10:31 PM

HP Recommended

Hey, Paul

Thank you for replying my question. But is there any way to get rid of it ? like buying one more 8GB RAM.. does it help tho ?
Or
Should I just bear with it ?

Thank you!

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‎05-14-2020 07:15 AM

HP Recommended

You're very welcome.

 

I would imagine that if you buy another 8 GB memory chip, you will have more memory, but not the full 16 GB.

Was this reply helpful? Yes No
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