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Does your laptop battery charge only when the laptop is turned off? Click here to view the solution
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‎09-16-2019 02:58 PM

HP Recommended
Product: hp omen 15dc1020nr
Operating System: Microsoft Windows 10 (64-bit)

It is possible that the back usb is still working even when i shutdown my laptob

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-19-2019 07:25 AM

HP Recommended

@mohamed_tarek1, Welcome to the HP Support Community!

 

This is as per the design. The rear USB port Support HP Sleep & Charge. They supply power while the PC is in sleep or powered off. For more info refer to page 3 of the service guide

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

View solution in original post

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2 REPLIES 2

‎09-19-2019 07:25 AM

HP Recommended

@mohamed_tarek1, Welcome to the HP Support Community!

 

This is as per the design. The rear USB port Support HP Sleep & Charge. They supply power while the PC is in sleep or powered off. For more info refer to page 3 of the service guide

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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‎09-19-2019 01:26 PM

HP Recommended

I'll also add to Kumar's information...

 

You should be able to enable and disable the USB charge function in the bios.

When you press the power button to turn the laptop on, rapidly tap the F10 key until the bios appears.

Follow the image below...

15-dc0000 bios usb charge.JPG

 

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