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08-21-2022 10:32 AM
I have just bought this laptop, absolutely brand new, just some days ago. i've set it up and dowloaded a game to try the performance of the pc, but it didn't go very well. I dropped basically every in-game video setting to low (occuping approximately 1,5 MB of the 4 available of VRAM), but it kept dropping down in fps very frequently. from 120 or so, straight to 30-40 for a fraction of a second and then up again.
I have checked on nvidia control panel and the gpu selected for the game is the dedicated one, not the integrated.
the laptop was connected to the wall, i wasn't playing on battery.
The problem started from the first moment i loaded the game, NOT after a while, somaybe it's not a ventilation/temperature problem, but who knows.
I know for a fact that spec-wise i have a strong machine that maybe doesnt have a top GPU, but it should be able to perfectly handle games at high stable fps when I turn video settings on low.
I welcome any help or experience on the matter, especially if from hp support whom I haven't been able to contact directly unfortunately.
Thank you very much.
08-21-2022 12:48 PM - edited 08-21-2022 12:48 PM
Sorry to hear that you are having problems ... I would like to help you.
(1) Start windows <device manager>
- open <display adapters>
--->>> Send screenshot
(2) I want the check your current system configuration.
- Select <System Summary>:
--->>> copy/paste to following key/values pairs:
System SKU ( equals HP product number (p/n) )
(3) Please report your results
08-22-2022 02:59 PM
is optimus something built-in? cause i thought i had to download something to make it work (and i avoided it on porpuse) but maybe i'm wrong and it's something that is always there.
Anyway i don't know how it could be that, since i have selected the dedicated graphics card while playing the game, in the nvidia control panel.
08-22-2022 03:20 PM
and here are the other system specs.
OS: Microsoft Windows 11 Home
Version: 10.0.22000 Build 22000
Victus by HP Laptop 16-d1xxx
System SKU: rather not share.
BIOS version/date: AMI F.07, 20/04/2022 (I think i recently had a programmed Bios update actually)
08-22-2022 06:38 PM
To help you I need to know the product number (p/n) of your notebook !
The product number (p/n) is legally allowed information about the computer. This is not sensitive data.
It is allowed to publish it in public.
08-23-2022 11:28 AM
Please follow instructions ...
(1) Create system <restore point> !
Intel Chipset Installation Utility and Driver
|10.1.18950.8297 Rev.D||0.6 MB||Mar 15, 2022||Download|
Intel Dynamic Tuning Driver
|1.0.10702.25133 Rev.C||3.4 MB||Feb 1, 2022||Download|
Intel Management Engine Interface (MEI) Driver
|218.104.22.168 Rev.C||3.5 MB||Jan 21, 2022||Download|
Intel Serial IO Driver
|30.100.2134.22 Rev.C||0.8 MB||Jan 21, 2022||Download|
Realtek High-Definition (HD) Audio Driver
|6.0.9254.1 Rev.C||192.1 MB||Jan 21, 2022||Download|
NVIDIA High-Definition (HD) Graphics Driver
|22.214.171.1249 Rev.D||1019.3 MB||Mar 15, 2022||Download|
OMEN Gaming Hub SDK Package
|1.0.57 Rev.A||48.3 MB||May 4, 2022||Download|
(9) Test <performance and stability>
(10) Please report your results
08-23-2022 11:32 AM
Here i can post you other random screenshots since i have nothing to do right now ahaha
1) the setting for the game on nvidia control panel
2) device manager says gpu is working correctly
3) task manager right after turning on the pc with nothing running
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