Vertical line come up for a quick second when booting up my laptop

[AshNew]

Help community quick help here: haven't received mi laptop for even 2 weeks now and vertical lines come up for about 1 sec the disappear when my laptop turns on..its an hp victus 15 and the lines don't appear at the bottom just the top 

[Garp_senchau · Accepted solution]

@AshNew, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Hard Reset Your Laptop

Turn off your laptop.

Unplug it from power.

Press and hold the power button for 15 seconds to drain residual power.

Plug it back in and power it on.

Check the Display in BIOS

To determine if it’s hardware-related:

Turn off your laptop.

Press the power button, and immediately begin pressing the F10 key repeatedly (once every second).

This will open the BIOS screen.

Do you still see the vertical lines here?

Yes → Likely a hardware issue (screen, cable, or GPU).

No → Likely a driver or software issue.

Run HP Hardware Diagnostics

Turn off your laptop.

Turn it on and press Esc repeatedly until the Startup Menu appears.

Press F2 for System Diagnostics.

Run the Display Test or Component Tests > Video.

Let it complete. Note any error codes or messages.

Update Graphics Drivers

Open Device Manager (Right-click Start > Device Manager).

Expand Display Adapters.

Right-click your GPU (e.g., AMD Radeon/NVIDIA) > Update Driver > Search automatically.

You can also download the latest drivers directly from HP or your GPU manufacturer (NVIDIA/AMD).

Check for Windows & HP Updates

Open HP Support Assistant (pre-installed on HP laptops).

Go to Updates > Check for updates.

Also check Windows Update (Settings > Update & Security).

Install all available updates and reboot.

External Monitor Test (if possible)

Connect your laptop to an external monitor via HDMI.

Restart your laptop.

Do the lines appear on the external display?

Yes → Likely a GPU/motherboard issue.

No → Likely a screen or internal display cable issue.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,

[AshNew]

Thank you for replying..I did an hard reset only and those lines stopped coming up so far based on what you were saying it seemed to have been a graphics driver issue..I'll update in a few days and let you know if it comes back