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‎09-14-2022 09:35 AM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-d0000 IDS Base Model
Operating System: Microsoft Windows 11

Bought HP Victus 16.1 16-d0000 five months ago. I have issue of crashing since then. HP website doesn't recognize my device even after I enter my serial number and product ID.
Device crashes whenever I play games or edit photos at Photoshop.
I can't even get device specific BIOS because HP doesn't recognize my device despite having 7 months warranty remaining.
I can't even connect to a virtual assistant in HP support center, It gets stuck after mentioning it's trying to gather information about my device.
Any Help would be appreciated.

Category:
8 REPLIES 8

‎09-14-2022 02:34 PM

HP Recommended

@Zhafir 

 

What is your HP Victus 16.1 16-d0000 ?  Please use

                      

                              How to Find Your HP Laptop Model Number

 

To work it out.

 

Regards.

BH
***
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‎09-15-2022 12:40 PM

HP Recommended

16-d000 is engraved on the underside of the laptop

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‎09-15-2022 12:40 PM

HP Recommended

16-d000 is engraved on the underside of the laptop

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‎09-15-2022 03:27 PM

HP Recommended

@Zhafir 

 

Did you use the instruction a above ?

 

Regards.

BH
***
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‎09-23-2022 07:01 AM

HP Recommended

yes, but HP wasn't able to identify the device

 

engraved details goes as follow...

Victus by HP laptop 16t-d000

product ID 2V8U3AV

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‎09-23-2022 01:51 PM

HP Recommended

@Zhafir 

 

Where did you buy your machine ?

 

Regards.

BH
***
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‎10-01-2022 08:00 AM

HP Recommended

banhien

 

I bought it from HP website directly, the laptop was shipped with OMEN Blast headset as a bonus.

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‎10-01-2022 02:25 PM

HP Recommended

@Zhafir 

 

You can use 2V8U3AV when enter to the HP site.  HP laptop 16t-d000 is normally a CTO machine which is available in The US and you are in Ethiopia. You may have to send your machine to The US for warranty.

 

Please contact HP in your country or region directly using phone # on the following list

 

             https://www.hp.com/us-en/contact-hp/ww-contact-us.html

 

Regards.     

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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