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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
Victus by HP 16.1 inch Gaming Laptop PC 16-d0000 IDS Base Model
Microsoft Windows 11

Bought HP Victus 16.1 16-d0000 five months ago. I have issue of crashing since then. HP website doesn't recognize my device even after I enter my serial number and product ID.
Device crashes whenever I play games or edit photos at Photoshop.
I can't even get device specific BIOS because HP doesn't recognize my device despite having 7 months warranty remaining.
I can't even connect to a virtual assistant in HP support center, It gets stuck after mentioning it's trying to gather information about my device.
Any Help would be appreciated.

8 REPLIES 8
HP Recommended

@Zhafir 

 

What is your HP Victus 16.1 16-d0000 ?  Please use

                      

                              How to Find Your HP Laptop Model Number

 

To work it out.

 

Regards.

BH
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HP Recommended

16-d000 is engraved on the underside of the laptop

HP Recommended

16-d000 is engraved on the underside of the laptop

HP Recommended

@Zhafir 

 

Did you use the instruction a above ?

 

Regards.

BH
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HP Recommended

yes, but HP wasn't able to identify the device

 

engraved details goes as follow...

Victus by HP laptop 16t-d000

product ID 2V8U3AV

HP Recommended

@Zhafir 

 

Where did you buy your machine ?

 

Regards.

BH
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HP Recommended

banhien

 

I bought it from HP website directly, the laptop was shipped with OMEN Blast headset as a bonus.

HP Recommended

@Zhafir 

 

You can use 2V8U3AV when enter to the HP site.  HP laptop 16t-d000 is normally a CTO machine which is available in The US and you are in Ethiopia. You may have to send your machine to The US for warranty.

 

Please contact HP in your country or region directly using phone # on the following list

 

             https://www.hp.com/us-en/contact-hp/ww-contact-us.html

 

Regards.     

 

Regards.

BH
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