Victus Gaming Laptop shut down need to get it fixed asap

[spyke_Shivam]

My device is Victus Gaming Laptop. It randomly went off. Now it is not getting switched on. Neither is the charging light is indicating anything when I put it to charge. It is totally dead.

I live in London. What service center should I visit. I acn not find many on google maps. Please help me. I need this fixed asap.

[Hawks_Eye]

Hi @spyke_Shivam 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

I understand how concerning it must be when your HP Victus Gaming Laptop isn't responding or showing any signs of power. Let's work through some troubleshooting steps to try and resolve the issue:

Perform a Hard Reset:

• Disconnect the charger and remove the battery (if it's removable).
• Press and hold the power button for 30 seconds to drain any residual power.
• Reconnect the charger and battery, then try turning on the laptop.

Check the Charger and Connections:

• Ensure the charger is securely connected to both the laptop and the power outlet.
• Test the charger on another compatible device to verify if it's working properly.
• If possible, use a different, compatible charger to rule out issues with the current one.

Inspect the Power Port and Cables:

• Examine the laptop's charging port for dust, debris, or damage. Clean it gently with a soft brush or compressed air.
• Ensure the charging cable is not frayed or damaged.

Look for a Reset Pinhole:

• If your laptop has an internal battery, check for a small pinhole reset button near the bottom or sides of the laptop.
• Use a paperclip to press and hold the reset button for 10-15 seconds, then release and try turning the laptop on again.

Test with an External Monitor:

• If you suspect the laptop might be powering on but not displaying anything, connect it to an external monitor using an HDMI or DisplayPort cable.
• Check if the external monitor shows any output.

Remove Accessories:

• Disconnect all external devices (USBs, HDMI cables, etc.) and attempt to turn the laptop on. Sometimes, connected peripherals can interfere with the boot process.

Let me know how these steps work for you or if you need further assistance! 😊

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye