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‎09-17-2022 08:30 AM - last edited on ‎09-17-2022 09:06 AM by

HP Recommended
Product: Victus by HP Gaming Laptop 15-fa0000 (680A7AV)

I've done a fresh install of Windows 11 via restore, and the laptop is fully updated. I've booted into 4 blue screen errors since I've gotten it back from warranty repair. 

These are the errors - 

  • UNEXPECTED_STORE_EXCEPTION
  • MEMORY_MANAGEMENT
  • IRQL_NOT_LESS_OR_EQUAL
  • KERNEL_SECURITY_CHECK_FAILURE

And then it finally booted into the Recovery sequence and let me go into Windows.

 

Does anyone else have any experience like this? Whenever I click on the Support page, it takes me to "locate a certified HP service location" and won't let me contact an agent. 

Category:
4 REPLIES 4

‎09-17-2022 10:34 AM - edited ‎09-17-2022 10:35 AM

HP Recommended

Hello @ZapMcFraggins 

Sorry to hear that you are having problems ... I would like to help you.

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <all> tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

 

if serial number, device id, UUID, System Board CT Number is displayed, please blur

 

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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‎09-17-2022 12:39 PM

HP Recommended

Whenever I open HP PC Hardware Diagnostics, nothing populates for me to test. It's blank; I can't even select any components or systems to test from my end.

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‎09-17-2022 09:35 PM

HP Recommended

Hello @ZapMcFraggins 

 

(1) Power off notebook

(2) Disconnect charger

(3) Press and hold <power> button for 30 seconds

(4) Connect charger

(5) Run HP diagnostics uefi

(6) Please report your results

(7) Do you have valid HP warranty ?

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‎10-07-2022 05:10 PM

HP Recommended

Please report back

Kind regards

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