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‎09-17-2022 08:30 AM - last edited on ‎09-17-2022 09:06 AM by

HP Recommended
Product: Victus by HP Gaming Laptop 15-fa0000 (680A7AV)

I've done a fresh install of Windows 11 via restore, and the laptop is fully updated. I've booted into 4 blue screen errors since I've gotten it back from warranty repair. 

These are the errors - 

  • UNEXPECTED_STORE_EXCEPTION
  • MEMORY_MANAGEMENT
  • IRQL_NOT_LESS_OR_EQUAL
  • KERNEL_SECURITY_CHECK_FAILURE

And then it finally booted into the Recovery sequence and let me go into Windows.

 

Does anyone else have any experience like this? Whenever I click on the Support page, it takes me to "locate a certified HP service location" and won't let me contact an agent. 

Category:
4 REPLIES 4

‎09-17-2022 10:34 AM - edited ‎09-17-2022 10:35 AM

HP Recommended

Hello @ZapMcFraggins 

Sorry to hear that you are having problems ... I would like to help you.

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <all> tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

 

if serial number, device id, UUID, System Board CT Number is displayed, please blur

 

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‎09-17-2022 12:39 PM

HP Recommended

Whenever I open HP PC Hardware Diagnostics, nothing populates for me to test. It's blank; I can't even select any components or systems to test from my end.

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‎09-17-2022 09:35 PM

HP Recommended

Hello @ZapMcFraggins 

 

(1) Power off notebook

(2) Disconnect charger

(3) Press and hold <power> button for 30 seconds

(4) Connect charger

(5) Run HP diagnostics uefi

(6) Please report your results

(7) Do you have valid HP warranty ?

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‎10-07-2022 05:10 PM

HP Recommended

Please report back

Kind regards

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