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Victus by HP Gaming Laptop 15-fa0000 (680A7AV)

Background:

I bought this Victus gaming laptop in November 2022 and have been having this issue from the very start. I have already updated all the drivers and BIOS, and have run the HP support assistant performance tune up check. My applications are the latest version, and Windows is up to date too. I've done everything I know to do, and I am very stuck. 

 

Issue:

I use this laptop for both work and gaming. The computer has no issues while I am doing work: it can handle my VPN and remote desktop fine (minimal apps open in the background). However, anytime I am using it for personal use or gaming, I encounter an issue where every 15 minutes to an hour, the whole screen blinks black and it crashes applications. This can happen when I have lots of tabs open in my browser, have lots of applications open, or especially if I am playing Minecraft (no matter if I have other applications open and independent of how much RAM I allocate to Minecraft).

 

However, applications do not "crash" like one would expect. There is no "this application is not responding" dialogue, the application does not appear to close, and task manager thinks the program(s) are still running. However, for all intents and purposes, the applications crash. You cannot interact with them, no buttons or typing works, you can't even use the minimize/maximize/close buttons to close the applications. The ONLY way to shut it down is from the task manager. When one application crashes, it usually crashes everything else (so if Minecraft crashes, so do Microsoft edge and discord).

 

Minecraft is somewhat of an edge case. It can crash in 2 different ways. The first way is that it freezes momentarily, then closes and takes you back to the launcher where it gives the exit code 1 (which is a general crash code, no specifics) or exit code -1073740791 (which is an issue with the graphics driver, but I already have it up to date). Exit code 1 is by far the most common at probably 97% of the time. The second way that it crashes is like the other applications: the screen blinks black and when it comes back, the game appears frozen. The minimize/maximize/close buttons do not work, but you can still quit the game if you click "esc" and have memorized where the "Save and Quit to Title" button is on the screen. However, you cannot see the screen change as the application is visually unresponsive. Both ways of crashing are common and very problematic.

 

For more than half of my usage being for gaming, this kind of performance is unacceptable, and I am open to any possible solutions.

 

Computer/System Specs:
Processor -- 12th Gen Intel(R) Core(TM) i7-12650H 2.30 GHz
Installed RAM -- 16.0 GB (15.7 GB usable)
System type -- 64-bit operating system, x64-based processor
Pen and touch -- No pen or touch input is available for this display

Edition -- Windows 11 Home
Version -- 22H2
Installed on ‎-- 11/‎30/‎2022
OS build -- 22621.1555
Experience -- Windows Feature Experience Pack 1000.22640.1000.0

1 REPLY 1
HP Recommended

Hi @AnonBanana,

 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

 

I see that you are facing black screen issues with your Victus By HP Gaming Laptop 15-Fa0000 (680A7AV).

 

Please follow the steps listed below for BIOS recovery:

1. Turn off the computer and keep the power adapter plugged in.

2. Press and hold the Windows key and the B key at the same time, and then press and hold the power button for 2 to 3 seconds.

3. Release the Power button but continue pressing the Windows and B keys. You might hear a series of beeps.

4. The HP BIOS Update screen displays, and the recovery begins automatically. Follow any on-screen prompts to continue the start up to complete the recovery.

You may also check this document.(Click on the word document to open the web page).

 

I hope this helps.

Take care and have a nice day ahead.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping.

Rainbow23 - HP Support.
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