Victus by HP Gaming Laptop 15-fa0xxx, CPU very hot

[Stolas]

The topic basically explains it, it seems like there is no cooling going on what so ever.  According to Omen software, my cpu will jump from 40c to 67c at "idle", even with fan speed set to max. 

I tested with Intel XTU and the CPU thermal limits almost instantly. 

While playing Witcher 3, the CPU bounces at 97C to 100C (I have to assume because throttling happens), while the GPU stays steady at 72c.

Any ideas?

[ub6424]

Hello @Stolas 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we continue ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Disk drives>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

- Expand <Storage controllers>

--->>> Send screenshot

(3) Please report your results

[Stolas]

OS Name Microsoft Windows 11 Home
Version 10.0.22621 Build 22621
System Model Victus by HP Gaming Laptop 15-fa0xxx
System SKU 68Y11UA#ABA
Processor 12th Gen Intel(R) Core(TM) i7-12650H, 2300 Mhz, 10 Core(s), 16 Logical Processor(s)
BIOS Version/Date AMI F.10, 8/23/2022
BaseBoard Product 8A4F
BaseBoard Version 37.43

Here is everything you asked for. 

Thanks for the help I do appreciate it.

[ub6424]

Hello @Stolas 

(1) Uninstall OMEN gaming hub !

(2) Set "maximum processor percentage" in Windows to 98%

--->>> How to show or hide Minimum and Maximum Processor State in Power Options in Windows 11/10

(3) Enable Ultimate Performance Plan in Windows 11

(4) Reboot Windows

(5) Download and install and run

Popular HWiNFO Diagnostic Sofware

--->>> Send a screenshot showing the CPU and GPU temperature:

<Sensors>

(6) Please report back

[Stolas]

I was unable to get the Ultimate to display. This is in High Performance with 98% max CPU

Thanks again.

[ub6424]

Hello @Stolas 

Thanks for reporting.

(1) Choose what you like and test

 10+ BEST GPU Benchmark Software for PC (Free/Paid) in 2022

(2) Does your notebook freezes and crashes ?

Please report your results...

[Tempular67]

did the person fix your CPU from overheating?

[Stolas]

@Ub6424

Some freezing during 2d testing, ie mouse unresponsive. But seemed to perform ok, other than that.  Still could notice throttling. Im guessing cooling isnt adequate enough to support. 

[Stolas]

@Tempular67

Unfortunately it is still running hot.  It is only a few weeks old. 

[ub6424]

Hello @Stolas 

---

@Stolas wrote:

Unfortunately it is still running hot.  It is only a few weeks old. 

---

Unfortunately, I can't wave a magic wand. My options are exhausted... 

Contact HP Support for service repair:

HP support

If status (date) is wrong:

--->>> HP PCs, printers - Dispute a warranty status

Kind regards