Victus by HP Laptop 16-d1xxx NVIDIA Problem

[halilsenn]

I have HP Victus 16-d1xxx laptop. My graphics card is NVIDIA GeForce RTX 3050Ti. When I use it daily or play games, it doesn't matter, the GPU turns itself off. This event happens randomly.

Sometimes I play games for 5 hours and there is no problem. Sometimes, my video card gives an error before the game starts.

Sometimes there is a blue screen error. Stop code: VIDEO_DXGKRNL_FATAL_ERROR

PS: Sorry for spelling mistakes and grammar.

[ub6424]

Hello @halilsenn 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we continue ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

(3) Please report back

[halilsenn]

 

 

 

 There is no 'other devices' section in device manager

[ub6424]

Hello @halilsenn 

Thanks for detailed reporting.

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Please check <Windows integrity>

Open cmd.exe (right click) as administrator and execute:

sfc /scannow

msdt.exe /id WindowsUpdateDiagnostic

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /RestoreHealth

(3) Please report your results ( of each command )

(4) Download and install / update

Intel Management Engine Interface (MEI) Driver

2210.2.80.0 Rev.E

1.7 MB

Sep 5, 2022

Download

Intel High-Definition (HD) Graphics Driver

30.0.101.2079 Rev.E

474.4 MB

Oct 19, 2022

Download

NVIDIA High-Definition (HD) Graphics Driver

30.0.15.1179 Rev.D

1019.3 MB

Mar 15, 2022

Download

Realtek High-Definition (HD) Audio Driver

6.0.9381.1 Rev.E

199.7 MB

Sep 5, 2022

Download

(5) Restart Windows

(6) Test notebook again

(7) Please report back

[halilsenn]

Thank you for all your help. 🙂

I've been using my notebook for a while without connecting a "USB multiplier". During this time I have not encountered a blue screen error.

(1) Created system restore point.

(2) No errors appeared in my scans using cmd.exe 

(4) I haven't had a blue screen error for two days, but I still installed the drivers you mentioned. I'll test some more.

[halilsenn]

Problem not solved. After playing Witcher 3 for 1 hour, NVIDIA is shut down again.

 I have to restart the notebook for it to fix.

[ub6424]

Hello @halilsenn 

Do you have valid HP warranty ?

Check HP warranty status:

HP support

You need to provide the serial number of your notebook here:

Check your warranty or service status

To find serial number follow:

Find product and serial numbers for HP PCs, printers, and accessories

Don't post serial number here in the community !

If status (date) is wrong:

--->>> HP PCs, printers - Dispute a warranty status

[halilsenn]

Yes, it's still under warranty. There is 1 year and 5 months until the end of the warranty period.

[ub6424]

Hello @halilsenn 

Unfortunately, I can't wave a magic wand. My options are exhausted... 

There is combined hardware/operating system/driver problem that can only be fixed by HP.

Contact HP Support for service repair. A HP technican should fix it / analysis / replace motherboard / HP driver update ...