Victus gaming notebook but can't lunch any game (D3D fatal error)

[DenStreet]

Recently, my laptop has been experiencing strange issues. Almost every game I purchase has a problem where it cannot run. When I try to open the game, I often get a D3D fatal error or similar notifications. I’ve tried every solution I could find on the internet, but I still can’t resolve the issue. The most recent games are MHW and Scum, both of which won’t launch at all. However, what’s strange is that some games still work fine, such as POE2 and Helldiver 2. I would appreciate any help or solutions

[VikramTheGreat]

Hi @DenStreet,

Welcome to HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

Sorry to hear that you are getting the D3D error only with a few games, The “D3D Device Being Lost” error is fairly common and often happens with higher-resolution monitors, especially if you're running at 2K or higher and 144Hz.

Please try the below steps and let us know if this helps.

Key steps:

• Right-click on desktop: Right-click on an empty space on your desktop. 
• Select "Display settings": Click on "Display settings" from the context menu. 
• Find "Display resolution": Scroll down to the "Scale and layout" section and locate "Display resolution". 
• Choose a resolution: Select the desired resolution from the drop-down list. 
• Apply changes: Click "Apply" or "Keep Changes" to confirm your selection. 
   

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support 

[VikramTheGreat]

Hi @DenStreet,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.
 

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.
 

I will be archiving this case for now, however, you can respond to the same thread to continue the conversation.
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Take care and have a great day ahead!
 

VikramTheGreat

HP Support

[DenStreet]

Sorry for the delayed response—I've been swamped with work lately.

I followed your recommendations, but unfortunately, the issue still persists. If you have any other suggestions, please feel free to share them.

Also, I was wondering—is there a chance that the problem is caused by the graphics card rather than the software?