Victus laptop wont connect to the internet

[paaaavo12]

My laptop Victus by HP Gaming Laptop 15-fa0xxx wont connect to the internet, and if it connects it will disconnect in seconds. My phones hotspot works. The internet works in all my other devices.

[Kuroi_Kenshi]

Hi @paaaavo12,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding Internet connectivity issues!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Restart Your Router and Laptop:

• Sometimes a simple restart can resolve connectivity issues. Restart both your router and your Victus laptop.

Check Wi-Fi Settings:

• Ensure Wi-Fi is enabled on your laptop. This can be done by checking the Wi-Fi icon in your system tray.
• Make sure the laptop is not in Airplane mode, which disables all wireless communication.

Update Network Drivers:

• Make sure your network drivers are up to date. You can do this by:
  • Going to Device Manager.
  • Expanding Network adapters.
  • Right-clicking on your Wi-Fi adapter and selecting Update driver.

Forget and Reconnect Wi-Fi Network:

• In your Wi-Fi settings, select the problematic network and choose to Forget it. Then, try reconnecting with the correct password.

Check for Windows Updates:

• Make sure your Windows operating system is up to date, as updates can sometimes include fixes for known network issues.

Disable Power Saving:

• Sometimes power-saving settings can cause connectivity issues. To disable this:
  • Go to Device Manager.
  • Right-click your Wi-Fi adapter, select Properties.
  • Under the Power Management tab, ensure “Allow the computer to turn off this device to save power” is unchecked.

Run Network Troubleshooter:

• Use Windows built-in network troubleshooter for diagnosis. Go to Settings > Update & Security > Troubleshoot > Internet Connections.

Check Router Settings:

• Ensure your router firmware is updated. Consult your router's manufacturer for instructions.

Check for Interference:

• Ensure there are no physical obstructions or interference near your laptop. Devices like microwaves, cordless phones, etc., can interfere with Wi-Fi signals.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,