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‎01-26-2025 02:45 AM - edited ‎02-03-2025 08:24 AM

HP Recommended
Product: OMEN 15.6 inch Gaming Laptop PC 15-en1000 IDS Base Model

There have been other posts with similar problems that didn't publicly show a solution like

https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/video-dxgkrnl-fatal-error/td-p/775625...

and

https://h30434.www3.hp.com/t5/Gaming-Notebooks/Video-Dxg-Krnl-fatal-error-bsod/m-p/8854429

And they pretty well summarize the problem.  I've been having it since 2023 and have tried fixing it on my own.

I've updated the Nvidia and AMD gpu drivers, as well as reverted them to the HP provided drivers several times, uninstalling with DDU.  I've run sfc /scannow and checkhealth tests.  I've updated and reverted the BIOS.

Crashing is usually when playing GPU heavy games or benchmarks but also always occurs if the laptop idles for enough time.


Edit:  Another one with the same problem this time not even a laptop https://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/HP-Omen-45L-Desktop-frequent-VIDEO-DXG...

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