Volume control keys stopped working on HP Envyx360 using windows 11

[jmielke]

Volume control keys stopped working on HP Envyx360 using windows 11.  This seems to be a common problem. None of the solutions I have seen have worked or are step by step for a novice user to follow.

[Rachel571]

Hi @jmielke,
 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see the volume key is not working in the laptop. Please do not worry. I will try my best to help you.
 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

• Click My Devices in the top menu, and then click Updates in the My PC or My Notebook pane.
• Click Check for updates and messages to scan for new updates.
• Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
• Click the update name for a description, version number, and file size.
• Select the box next to any updates you want to install, and then click Download and Install.
• Also, ensure Windows is up to date.

Select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

If this does not help. I would suggest you install the Bios, chipset, audio drivers, and HP System Event Utility on your PC from our HP support website, using this link.

Once done, restart the computer and check.

If the issue persists, I would suggest here is to uninstall the audio drivers from the device manager: 

• Right-Click on the start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers. Check the box that says delete the software for this device.
• Now restart the computer and then install the audio drivers from our HP support website, using this link.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support