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‎03-30-2021 01:18 PM

HP Recommended
Product: HP Pavilion Gaming Laptop 16-a0xxx
Operating System: Microsoft Windows 10 (64-bit)

Me and my husband recently purchased the HP Pavilion Gaming Laptop 16-a0xxx, and we haven't seemed to have any issues except the volume. Even with the volume all the way up on all app and device preferences, my PHONE is still louder in the other room. than the laptop is. Is this a common issue? Even in a group setting, I seem to be the only one having issues... 

1 person had the same question
1 REPLY 1

‎04-02-2021 12:49 PM

HP Recommended

Hi@MeghanS, Welcome to the HP Support Community!

 

Request you to follow the below troubleshooting steps Audio issue 

 

 

To resolve this issue, download and install the SoftPaq or update the audio driver in Device Manager.

Option 1: Download and install the SoftPaq to update the audio driver:

 

 

Let's start off by updating the Bios, Chipset, and graphics card drivers on your PC from our HP support website, using this link.

 

Realtek High-Definition (HD) Audio Driver

 

Option 2: Update the audio driver in Device Manager

  1. Open Device Manager.
  2. Expand Sound video and game controllers.
  3. Right-click on Realtek Audio Device.
  4. Select Update Driver Software.
  5. Select Search automatically for updated driver software.
  6. Follow the on-screen instructions to download and install the driver.

             

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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