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‎09-01-2022 06:17 PM

HP Recommended
Product: OMEN by HP - 17-an012dx
Operating System: Microsoft Windows 10 (64-bit)

I'm not sure about others but I've gotten this same issue for a few years now and I have no clue what to do, The w key will start acting funny, freezing up after a character jumps for example, and then it will continue for the rest of the games' runtime, sometimes even after I quit the program. A former post here https://support.hp.com/us-en/document/c06175839 covered the exact same problem I have only the patch provided is for HP OMEN 15 and doesn't seem to work with any other models. Any help would be hugely appreciated 

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1 REPLY 1

‎09-03-2022 01:13 PM

HP Recommended

Hello @Matteo_Gilmore 

Sorry to hear that you are having problems ... I would like to help you.

 

(1) Check OMEN advanced settings and uncheck all options at <Disable Keys>

 

It looks someting like this:

 

ub6424_0-1662232407646.png

 

(2) Please report your results

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