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HP Recommended
HP OMEN 17-an005na
Microsoft Windows 10 (64-bit)

Hello,

Every time I reboot my pc, event viewer shows 2 Kernel-PnP 219 warnings. I tried to reinstall these devices and drivers but the problem still persist (all drivers installed from 'hp support assistant' and 'windows update'. Also tried some older chipset drivers from hp website with no luck). Windows were clean reinstalled few times but after each one everything is the same. In device manager sometimes these devices shows 'working properly', sometimes not.  I changed Wudfrd service start to 'auto' using cmd. The biggest problem is that my pc crashes when gaming (kernel bugcheckcode 278). I tried everything with nvidia drivers, ram and harware diagstostics, benchmarks, temperatures - everything is fine. Could it be because of these 2 wudfrd warnings? 

 

Wudfrd warnings:

The driver \Driver\WUDFRd failed to load for the device ACPI\INT3400\2&daba3ff&0

 

kernel.PNG

 

The driver \Driver\WUDFRd failed to load for the device ROOT\WindowsHelloFaceSoftwareDriver\0000.

kern2.PNG

 

Also before before (below) each other warning there are these information events:
info.PNG

 

PC crashing event:


crit2.PNGcritical1.PNG

 

 

PC: HP OMEN 17-an005na

Intel i7-7700hq

16gb ram

Nvidia GTX 1070

 

Any suggestions?

1 REPLY 1
HP Recommended

@Dziakis

 

Welcome to HP Support Community
 

I appreciate all your efforts and expertise in troubleshooting this issue

 

I see that you have already reinstalled Windows and all the Diagnostic Tests passed

 

At this point I would request you to contact HP Support and our Support Engineers can Remote into your Notebook and check it out

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you 😊

KrazyToad
I Am An HP Employee

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