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calebcb
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Warranty Dispute Form

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4NA35UAR
Microsoft Windows 10 (64-bit)

Hi, I filed a warranty dispute a few days ago because the purchase date is incorrect on the site. It told me it would take around 1 business day to hear back from them.  I was sent a confirmation email with the case number but I never heard anything back.

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KrazyToad
HP Support Agent
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@calebcb

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Due to the current global situation, we're seeing an influx of customers coming in for support and we are working with reduced work force and limited infrastructure to support our customers.

 

If you have already filled up the Form and also received a case no, then nothing to worry. The back end team will update the warranty for you

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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calebcb
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Hi, I received an email yesterday closing the case and claiming I was still in warranty and but it never updated my warranty page.

 

That case was for the other laptop I had bought (I bought two of the same model and they both need to be sent in for warranty) 

 

The first claim I had sent for the first laptop which is the one my inital post was referring to is still unanswered after 8 days.

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Riddle_Decipher
HP Support Agent
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@calebcb I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

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