Warranty not updated

[Ansoft]

I purchased the HP Victus 16 laptop online via Flipkart on May 2, 2025. I raised a warranty dispute on May 6, 2025, and received a case number. However, the warranty details have not been updated yet—it still shows as expiring in 3 months and 19 days. Could you please let me know how long it typically takes for the warranty to be updated after raising a dispute?

[VikramTheGreat]

Hi @Ansoft,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you. Once you raise the request, the support team will take 72 business hours to update the warranty. If not done, I request you to please share the invoice from the last time on the dispute portal.
 

Please check this document and follow the steps to raise the warranty dispute: Click Here

Also, please refer to this link to check the warranty status

I hope this helps.

 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[Ansoft]

Hi VikramTheGreat,

Thanks for your response. Unfortunately, it didn’t help resolve the issue. The dispute link you mentioned is no longer visible to me. I was able to access it once before and submitted the dispute form. However, I came across a note that says: 

"If the dispute link is not displayed, the product might be a commercial product or a product available in India, which cannot be disputed online."

Since I’m located in India and purchased the product online, I’m unable to raise a dispute through the provided link. Could you please guide me on how to proceed with registering the warranty in this case?

Thanks in advance.

[iambuzdar323]

Hii....Warranty updates can take about 7–10 days after raising a case if it’s still not showing, best to follow up with HP support. Also, if you’re into staying fit while gaming on that Victus, check out this ACFT Score calculator it’s a cool way to track your scores fast.

[VikramTheGreat]

Hi @Ansoft,

Welcome to the HP support community.
 

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile, and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support