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‎03-09-2021 10:28 AM

HP Recommended
Product: Pavilion Gaming 16-a0001nx
Operating System: Microsoft Windows 10 (64-bit)

I have purchased my laptop in Saudi Arabia, then I travelled to Turkey.

The AC Adapter has stopped working within a month of usage in Turkey.

I contacted HP Technical Support in Turkey, but they said that the AC Adapter is not covered under the warranty because its serial number does not match with the laptop's serial number.

 

I have read the HP Standard Limited Warranty and never found anything explicitly excluding this very situation from the warranty. Even if there was, How is it my fault that I received an AC Adapter that does not belong to the laptop?


I was not aware that I would receive an AC Adapter that does not belong to the laptop, otherwise I would have avoided such situation in the first place. The AC Adapter is an original HP product, and it is the one that came with the laptop when I purchased it.

 

What do I do in that case?

1 REPLY 1

‎03-12-2021 10:09 AM - edited ‎03-12-2021 10:10 AM

HP Recommended

@Omareldamiry

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, in order to bring your issue to the attention of an appropriate team within HP. I am sending you a private message. Please check the mailbox icon in the top-right corner of this screen.

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I am an HP Employee

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