Warrenty mismatch

[Karthika8]

The HP warranty status for my laptop (HP Pavilion 15-eh1047AU, Serial: [edited], Product: 9E5B9PA) is showing as expired on the HP support website, but my actual purchase date is 14-Sept-2024 from Bajaj Electronics.

According to my understanding, the warranty period should still be valid as of today (08-Sept-2025), and I have all original purchase invoices and proof.

Request: Kindly update the warranty status to reflect my correct purchase date and enable full warranty support for my product.

I am attaching a copy of my purchase invoice and a screenshot of the expired warranty status from the HP site for your records.

Please resolve this discrepancy and confirm the correction as soon as possible.

[Kuroi_Kenshi]

Hi @Karthika8,

Welcome to the HP Support Community! We're thrilled to have you here! 

Thanks for posting your query! We're here to help you navigate the warranty dispute process. 

To get started, please check out this handy guide:  https://support.hp.com/hk-en/document/ish_2534210-1364541-16  It's packed with steps to help you raise a warranty dispute. 

While you're at it, you could also check your warranty status here:  https://support.hp.com/in-en/check-warranty 

We hope this helps you get back on track! 

Take care, and have an amazing day! 

If our solution hit the spot, please click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left as that would make our day! 

Best regards,