When I install the AMD Adrenalin Edition 24.3.1 drivers the record and stream part does not appear

[Dave-jones-1963]

When I install the AMD Adrenalin Edition 24.3.1 drivers the record and stream part does not appear to be installed. I have done a factory reset installation using the AMD installation software I do not appear to have any issues with my system passing all of the HP diagnostics and no issues in device manager or anywhere else I can think of to look. Anything you can suggest to help me?

[A_Gayathri]

Hi @Dave-jones-1963 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are experiencing issues with the record and stream functionality missing after installing the AMD Adrenalin Edition 24.3.1 drivers, there are a few troubleshooting steps you can try:

• Check AMD Radeon Software Settings: Sometimes, the record and stream features might be disabled or hidden in the AMD Radeon Software settings. Open the Radeon Software and navigate through its settings to ensure that the recording and streaming features are enabled and visible.
• Update or Reinstall Drivers: Although you've already performed a factory reset installation using the AMD installation software, it might be worth trying again or even attempting to install an earlier version of the drivers to see if the issue persists.
• Verify System Requirements: Ensure that your system meets the minimum requirements for using the recording and streaming features. This includes hardware specifications such as GPU capabilities, RAM, and CPU performance.
• Check for Windows Updates: Make sure that your Windows operating system is up to date with the latest updates and patches. Sometimes, compatibility issues can arise due to outdated system files.

Refer to this document: OMEN 16.1 inch Gaming Laptop PC 16-c0000

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Dave-jones-1963 · Accepted solution]

Having contacted AMD also, it turns out that record and stream is not supported on the mobile platform.

[A_Gayathri]

Hi @Dave-jones-1963 ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that  This needs one-on-one interaction  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!