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‎08-01-2022 05:29 AM

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Product: HP Pavilion 15.6 inch Gaming Laptop PC 15-ec2000 (2P6B3AV)
Operating System: Microsoft Windows 11

IMG_20220801_163810.jpg

 

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8 REPLIES 8

‎08-01-2022 10:43 AM

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Hello @Joby77 

 

Sorry to hear that you are having problems ... and I would like to help you.

(1) Download and install <malwarebytes>

Information:

https://www.malwarebytes.com/

Download:

https://www.malwarebytes.com/mwb-download/thankyou

 

(2) Run <full> malwarebytes scan

(3) Please report your results

 

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‎08-01-2022 01:04 PM

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I concur with ub6424, looks like some kind of infection. .vbs is usually a visual basic script. often associated with malware

 

also take a look in your system startup items in the task manager. disable anything that looks questionable. I bet you have a reference to that vbs in there as well

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‎08-01-2022 11:41 PM

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Hello @Joby77 please report your results

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‎08-01-2022 11:51 PM

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IMG-20220802-WA0014.jpg

 

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‎08-01-2022 11:55 PM

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Hello @Joby77 

 

what antivirus software do you use ?

- microsoft windows defender ?

- third party software ?

 

Since when does the message appear ? It could have been a software installation that contained malware.

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‎08-02-2022 03:55 AM

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Protegent antivirus..I got this anti virus for 3 yrs from hp college gear offer

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‎08-02-2022 03:57 AM

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it appears when the laptop is booted

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‎08-02-2022 04:07 AM - edited ‎08-02-2022 04:12 AM

HP Recommended

Hello @Joby77 

 

(1) Download and install Autoruns

Information:

https://docs.microsoft.com/en-us/sysinternals/downloads/autoruns

Download:

https://download.sysinternals.com/files/Autoruns.zip

 

(2) Send Screenshot of Autoruns Entries

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