• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎06-06-2022 10:08 PM

HP Recommended
Product: OMEN by HP - 17-an012dx
Operating System: Microsoft Windows 10 (64-bit)

Can someone please tell me where can I purchase a replacement USB board such as in the youtube video link for my HP OMEN an0xx?

One of the ports does not recognize any of the devices and I have tried every option possible, last resort is a new board. 

 

https://www.youtube.com/watch?v=gd2OeKUN3tY

 

Thank you! 

Remove and Replace the USB Board | OMEN by HP 17-an0xx | HP
Remove and Replace the USB Board | OMEN by HP 17-an0xx | HP
youtube.com/watch?v=gd2OeKUN3tY
Learn how to remove and replace the USB board on the OMEN by HP 17-an0xx. For other helpful videos go to http://hp.com/supportvideos or http://youtube.com/hpsupport. More support options for your HP device are available at http://hp.com/support. Continue the Conversation: ...
Category:
3 REPLIES 3

‎06-06-2022 10:37 PM - edited ‎06-06-2022 10:48 PM

HP Recommended

@Sematarium,

 

Welcome to our HP User Forum!

 

According to HP PartSurfer, the HP part number for your OMEN By HP - 17-An012dx USB board is: 931589-001 ("PCBA, USB BD N17E & R17M").

 

NonSequitur777_0-1654576788788.png

NonSequitur777_0-1654577067433.png

 

You can get these via eBay: hp 931589-001: Search Result | eBay or via Newegg:  HP Omen 17-AN Series Laptop Dual USB Port Interface I/O Board E11439 931589-001 I/O Boards- Video Au....

 

Hope this helped.

 

Kind Regards,

 

NonSequitur777


Was this reply helpful? Yes No

‎06-13-2022 10:49 PM

HP Recommended

Thank you! Do you know what kind of connecting cable it takes? I have replaced the usb ports but I still have the same issue, devices are not recognized  but still have power, I am not sure what the issue is. 

Was this reply helpful? Yes No

‎06-13-2022 11:44 PM - edited ‎06-13-2022 11:58 PM

HP Recommended

@Sematarium,

 

Are you referring to the 34-pin ribbon connection cable?

 

NonSequitur777_0-1655185142550.png

 

[EDIT:] @Sematarium: Seek and persist, and ye shall eventually find: it is HP part number: 931560-001 ("CABLE, USB BD") and is available here: CABLE USB BD 931560-001 | eBay

 

And it gets better: HP has this part in stock (HP Parts Store - HP Computer Parts - HP Printer Parts - Compaq Parts) -almost giving it away for $4.95, except shipping & handling would cost you $11.25, excluding tax.

 

NonSequitur777_0-1655186122015.png

 

Hope this helped.

 

Kind Regards,

 

NonSequitur777


Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.