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HP Recommended
OMEN by HP - 17-an012dx
Microsoft Windows 10 (64-bit)

Can someone please tell me where can I purchase a replacement USB board such as in the youtube video link for my HP OMEN an0xx?

One of the ports does not recognize any of the devices and I have tried every option possible, last resort is a new board. 

 

https://www.youtube.com/watch?v=gd2OeKUN3tY

 

Thank you! 

Learn how to remove and replace the USB board on the OMEN by HP 17-an0xx. For other helpful videos go to http://hp.com/supportvideos or http://youtube.com/hpsupport. More support options for your HP device are available at http://hp.com/support. Continue the Conversation: ...
3 REPLIES 3
HP Recommended

@Sematarium,

 

Welcome to our HP User Forum!

 

According to HP PartSurfer, the HP part number for your OMEN By HP - 17-An012dx USB board is: 931589-001 ("PCBA, USB BD N17E & R17M").

 

NonSequitur777_0-1654576788788.png

NonSequitur777_0-1654577067433.png

 

You can get these via eBay: hp 931589-001: Search Result | eBay or via Newegg:  HP Omen 17-AN Series Laptop Dual USB Port Interface I/O Board E11439 931589-001 I/O Boards- Video Au....

 

Hope this helped.

 

Kind Regards,

 

NonSequitur777

HP Recommended

Thank you! Do you know what kind of connecting cable it takes? I have replaced the usb ports but I still have the same issue, devices are not recognized  but still have power, I am not sure what the issue is. 

HP Recommended

@Sematarium,

 

Are you referring to the 34-pin ribbon connection cable?

 

NonSequitur777_0-1655185142550.png

 

[EDIT:] @Sematarium: Seek and persist, and ye shall eventually find: it is HP part number: 931560-001 ("CABLE, USB BD") and is available here: CABLE USB BD 931560-001 | eBay

 

And it gets better: HP has this part in stock (HP Parts Store - HP Computer Parts - HP Printer Parts - Compaq Parts) -almost giving it away for $4.95, except shipping & handling would cost you $11.25, excluding tax.

 

NonSequitur777_0-1655186122015.png

 

Hope this helped.

 

Kind Regards,

 

NonSequitur777

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.