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Why can't I undervolt with omen gaming hub ?

HP Recommended
HP Omen 15-dc1036np
Microsoft Windows 10 (64-bit)

I have a Omen 15-dc1036np with an i7 9750h and a gtx1660ti, and it has been running a bit hot. So I was trying to undervolt it to lower the temperatures and found out that I could do it with omen gaming hub.The problem is that the option where you undervolt does not show up. I already updated the BIOS and some other drivers, unninstalled omen command center and installed omen gaming hub, and still doesn't show up. Am I doing something wrong or do I need to do anything else ?

Thanks for the help 🙂

HP Support Agent
HP Support Agent
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HP Recommended

Hi@Rantonio,Welcome to the HP Support Community!


I reviewed your post and I understand that the computer is overheating.


Don’t worry, I assure you I will try my best to get this sorted.


I would like to inform you that 90C is normal on the gaming computer. I recommend you use the Omen command center to change the settings which suit your needs.


Please refer to the below article for more information.


Keep me posted. Happy to help!


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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