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‎01-17-2021 10:15 AM

HP Recommended
Product: Laptop HP Pavilion Gaming 15-ec1011nv
Operating System: Microsoft Windows 10 (64-bit)

I dropped my laptop and since then whenever i move it around it sounds like there are plastic pieces inside of it.Is it possible that something broke?If so, is it that serious if i don't find any other problems with the system etc.?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-20-2021 02:54 PM

HP Recommended

@kristy845

 

I reviewed your post and I understand that you accidentally dropped your computer and whenever you move the laptop you hear some noise inside.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

To understand what exactly is broken inside, we need to open the laptop, and then only we will come to know the seriousness of the issue. However, if the laptop is working fine that means it may be a plastic part inside.

 

I hope that answers your question and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

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1 REPLY 1

‎01-20-2021 02:54 PM

HP Recommended

@kristy845

 

I reviewed your post and I understand that you accidentally dropped your computer and whenever you move the laptop you hear some noise inside.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

To understand what exactly is broken inside, we need to open the laptop, and then only we will come to know the seriousness of the issue. However, if the laptop is working fine that means it may be a plastic part inside.

 

I hope that answers your question and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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