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‎12-18-2020 12:38 AM

HP Recommended
Product: Example: Pavilion Ryzen 5
Operating System: Microsoft Windows 10 (64-bit)

I bought a HP Pavilion Gaming Ryzen 5 laptop 3 days ago.

The following are some specs:

RAM : 8GB

HDD : 1TB

NVidia Geforce GTX 1650 (4GB)

 

Basic multitasking is slow and laggy. Opening programs takes a while. I've been running it almost non-stop since I got it though. Could that slow down the PC?

Once a program opens up, it runs pretty smooth. GTA V and Adobe CC 2020 products work fine.

I find the occasional lag, to the point where it takes almost 3 seconds to view the next image in photo gallery.

I'm paranoid about the hard drive. I hear a constant noise of it running, similar to an external HDD I have, occasionally. No clicks or screeches. Is that normal?

It does get pretty heated up and the fan turns on once in a while. Could this heating slow down the hard drive?

It does run heavy programs, but Windows in general, I feel is lagg-ier than my previous laptop's. I'm on Windows 10 Home 20H2.

 

Are new laptops generally like this? Or is there a defect with the hard drive?

 

TIA!

8 people had the same question
3 REPLIES 3

‎12-18-2020 01:15 PM

HP Recommended

Hello there, I guess the problem is overheating. To make sure, you can use temperature softwares to check if the machine is struggling with high temperatures. Most laptop processors are not well applied with effective thermal paste leading to slow performance, noisy fans like those you are facing.

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‎12-18-2020 01:19 PM

HP Recommended

Thank you for your reply, IRadiant!

Just figured out something else too. I bought the laptop 3 days ago, and the warranty period began 2 months ago.

1 person found this reply helpful
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‎12-20-2020 02:20 PM

HP Recommended

@Psyche70

 

I reviewed your post and I understand that the laptop is running slow.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

Meanwhile, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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